Where should I contact if I have any questions about GenoMatch.Me services?

Please contact us at https://genomatch.me/contact/

What is Genotyping?

Genotyping is the process of determining differences in the genetic make-up (genotype) of an individual by examining the individual’s DNA sequence using biological assays and comparing it to another individual’s sequence or a reference sequence. It reveals the alleles an individual has inherited from their parent

What technology does Genomatch.me use?

Genomatch.me uses a high-density oligonucleotide SNP arrays platform, hundreds of thousands of probes are arrayed on a small chip, allowing for many genetic make-ups to be interrogated simultaneously

How can I place an order?

Orders can be placed using our secure online store here.

Where is my order?

You can view the status of your order in your account here.

Where is my report?

You can view the status of your sample in your account here.

How do I register my kit?

Please register your saliva kit here.

How do I sign up for my genomatch.me account?

Please register your account information here.

How do I reset my password?

Please reset your password here

How do I close my account?

Please contact us at https://genomatch.me/contact/

Where can I find my reports?

Your match report would be available in My Genome Data

How do you keep my information secure?

We limit access to your information to Diagnomics’ employees and contractors who we believe need access to it to provide Services to you or to do their jobs. In addition, we put in place industry standard physical, technical, and procedural safeguards designed to secure your Account Information, Self-Reported Information, Genetic Information and any other personal information from accidental loss and from unauthorized access, use, alteration and disclosure. Please review our complete Privacy Policy for more information.

Will this affect my insurance coverage?

The Genetic Information Nondiscrimination Act (“GINA”) protects your Genetic Information from use by health insurance providers and employers, but does not apply to disability insurance, life insurance or long-term care insurance providers. If you choose to share your Genetic Information with these insurance providers, you do so at your own risk. Genetic Information that you choose to share with your health professional may become part of your medical record. That means it could be accessible to other health professionals and possibly health insurance providers in the future.

What kind of information do you share with your partners?

Diagnomics hosts a platform through genomatch.me (the “GenoMatch.Me Platform”) where you may purchase products and services that will use and interpret your Genetic Information (“Matching applications”). Matching applications are made by Diagnomics and Diagnomics partners (“Partners”). GenoMatch.Me Partners use the relevant portions of your Genetic Information to offer a specific DNA application or service to you as de-identified information.

Will you use my data for research?

We do not share your Genetic Information or Self-Reported Information with third parties without your consent. However, we may inform you of third party research opportunities that you may be eligible for based on your Genetic Information or Self-Reported Information. We may also invite you to participate in future Diagnomics research.  All research opportunities will be completely voluntary, and we will ask for your consent before we use or share your information for Diagnomics research or third party research. Consistent with Diagnomics Marketplace Policies, all research whether through Diagnomics, Partners, or other third parties, will be subject to review and approval by a qualified Institutional Review Board (IRB). Whether you take part in any research efforts will not impact your experience with DNA applications you have purchased.
We will share your Genetic Information and relevant Account Information and Self-Reported Information with our Partners only after you have explicitly authorized us to do so as part of purchasing a DNA application on the GenoMatch.Me Platform.